Frequently asked questions
How do I start off?
Just goto the shop and add your products by clicking on the ADD CART button and you are done!
Is it neccessary to have an account to shop?
No, while it is not necessary to have a movieCruz account to shop and purchase items, it is certainly recommended to have one. You can shop and checkout by providing just your email ID.
How do I pay?
You can pay us by debit card or credit card .
What is the minimum order?
The minimum order is USD $1.32.
Is there a delivey charge?
Yes, there is a delivery fee.
What if I am not at home when you deliver?
We request that you select a delivery slot when you are available at home for the delivery.
If you are not at home, you can ask us to leave the order with your neighbour.
What if a product is out of stock?
What if a product is out of stock? If a product is not in stock, we will ask you if you prefer an alternative product. Otherwise your order will be cancelled.
Are there any hidden charges?
No, There are absolutely no hidden charges when you make a purchase with movieCruz. we belive in transparent pricing and the price you see in your cart is the price you pay.
How do I check the status of my order?
Your order will normally be delivered in the selected slot. However, incase you have questions or the order was not delivered you can contact us
Can I cancel my orders?
Yes, you can cancel your orders, but this condition does not apply to the Movies & Videos provided we have not already sent it. Please contact us to cancel your order.
What is the product was opened/damaged/expired?
If the product has any problems or defects please contact us within 48 hours after the parcel is delivered by courier, so that we can replace either the defective product. We will not be responsible for complaints after 48 hours.
Can I sell the products given in this website?
No, movieCruz does not allow this because all our products are for use at home and if you sell it, then it will be your responsibility and it will have nothing to do with movieCruz.
Are all the products sold in this website legally useful in our area/region/country?
We do not know that legally useful in your area/region/country, so you should work at your discretion because all the products given in our website are for customers who want good quality at low prices.
What is your return policy?
All products sold at movieCruz are covered under our 7 Day Replacement Guarantee. (But the condition do not apply to the Movies & Videos), Contact us of any problems, damages or defects within 7 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost or refund your amount.
My question is still not answered?
Contact us with your question and we’ll get back to you as soon as possible.