Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Movies, TV Shows, Antivirus, Games and 3D Glasses cannot be returned. We can return/replace/Exchange only on damages and wrong product.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Movie/TV shows are subject to replacement or refund only in case of incorrect or broken condition.
  • Antivirus will get refund only if wrong serial code is given.
  • 3D Glasses can only be returned and replaced in case of damage/wrong product.
  • Games are subject to replacement or refund only in case of incorrect or broken condition.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@moviecruz.com and Ticket Support}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at { If you’ve done all of this and you still have not received your refund yet, please contact us at {support@moviecruz.com and Ticket Support} and send your item to: {movieCruz}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {movieCruz}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.